FRIENDLY LOCAL SERVICE
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LOCAL DELIVERY & INSTALLATION
Including integrated appliances
Frequently Asked Questions
Every member of the team here at Butlers Direct is here to help you find your perfect home appliance. Get in touch today, or visit us in store, and will be onhand to assist you with your queries.
How do I create an account?
Upon checking out, you will be asked for your email and a chosen password. These will be your login details for the next time that you come to the site. We will also store your chosen delivery address for you to use at a later date.
I have forgotten my password. How do I request a new one?
On the login screen, beneath the password box, you should see a 'Forgotten Password?' button, which will take you to the forgotten password page which will guide you through how to reset your password.
The product I want is out of stock. When will it be back in stock?
We always try to stock the products you want. However, if the product that you want doesn't show or is out of stock, please contact our store and our staff will assist you with finding your product.
Do you offer a price match promise?
Please contact us in store to find out about our Price Match Promise.
Will I receive the exact model shown?
Images of the items shown on our website are for illustrative purposes only. We have made every effort to display all the item colours and features accurately. However we cannot guarantee that all the images displayed on your screen will accurately show the true colour of the item delivered to you. Please be aware that colours may differ between manufacturers. Whilst every effort has been made to ensure that item specifications are correct on our site, due to continual item development, specifications may change without notice. If you have any queries regarding a product specification or colour, please contact us or visit us in store.
Can I change my delivery address in my account?
To change your address, simply go onto 'My Account' and click onto 'Address'. On this screen, you are able to edit your delivery address and any other addresses you may need.
What forms of payments do you accept?
We accept a wide range of payments, such as Visa, Visa Debit, MasterCard and Maestro. Please contact us to enquire about American Express and Delta.
Are my personal details safe?
Yes, all of your personal details are safe. Please read our 'Privacy and Security' page for more details on how we keep your personal details safe.
Can I pay on finance?
To find out if we can offer you finance, please contact us and we will assist you with your payment.
Price Match Promise explained
Please see our Price Match Promise page for more detail.
Where can I find the latest promotions?
We like to give you the very best price for your products, which is why we update our promotions regularly on our 'Special Offers' page.
How can I get an invoice for my order?
You will receive an invoice via email after ordering, however if you require a more detailed invoice, please contact us in store.
How much does delivery cost?
Please see our Delivery page for more information.
Can you install my new product?
Please see our Installation page for more information on our installation services.
What happens to my old product?
We abide by the Waste Electrical and Electronic Equipment Regulations set out by the European Community directive in 2003, which means it is our responsibility to dispose of your old electronic items correctly. Visit our Recycling page to read more on how we dispose of your products.
What do I need to do prior to my installation?
There are a couple of things you will need to do before we install your new kitchen appliance. Please see our Installation page for more information.
Can I pick up my new product from your store?
Please see our Delivery page for more information on whether we offer shop collection.
My product has been damaged during transit. What can I do?
This is rare, but please contact us with the details of the driver and a description of the damage, and we will try our bests to resolve the issue.
What do I do if my product has a warranty and is faulty?
If you believe your product to have a fault, please contact us to provide exact details of it's fault and we will assist you in resolving your product issue.
What do I do if my product doesn’t has a warranty and is faulty?
If your product's warranty has expired then unfortunately we are unable to replace it. Please contact us and we will assist you as best as we can with your issue.
How do I return an unwanted product?
If you do not want the product, you can return it unopened and unused to our store. Please contact us to arrange a time to do this and we can assist you with the process of getting a full refund.
What does my warranty cover?
What your warranty covers will depend on the brand, with mechanical and electrical failure being covered, not accidental damage. Please contact us if you would like to know more about warranties.
Who administers the warranty scheme?
The warranty shown on product specifications are administered by the manufacturers directly but contact us to find out more.
How long does my warranty last for?
The length of your warranty depends on the manufacturer as they all offer different time lengths; some offering 1 year, others up to 10 years. Please contact us and we will give you more information about the length of your products warranty.