Our terms for online orders

    These terms

  • What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods, or services.
  • Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms please contact us to discuss.

 

    Information about us and how to contact us

  • Who we are. We are T. J. Butler (Electronics) Ltd, a company registered in England and Wales. Our company registration number is 586215 and our registered office is at 65 Chester Road West, Shotton, Deeside, Flintshire CH5 1BZ. Our registered VAT number is 159832529.
  • How to contact us. You can contact us by telephoning our customer service team at 01244 456517 or by writing to us at sales@butlersdirect.co.uk or Butlers Direct, 29e Station Road, Queensferry, Flintshire CH5 1SU.
  • How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
  • "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

 

    Our contract with you

  • How we will accept your order. Our acceptance of your order will take place when we email you to accept it. This is normally at the time of dispatch, at which point a contract will come into existence between you and us.
  • If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product or we will make immediate refund for items purchased directly via our website. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because a credit reference we have obtained for you does not meet the minimum requirements, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
  • Your order number. We will assign an order number to your order and tell you what it is when we receive your order. It will help us if you can tell us the order number whenever you contact us about your order.
  • We only sell to the UK. Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from or deliver to addresses outside the UK.

 

    Our products

  • Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
  • Product packaging may vary. The packaging of the product may vary from that shown in images on our website.

     

    Your rights to make changes

  • If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8- Your rights to end the contract).

     

    Our rights to make changes

  • Minor changes to the products. We may change the product:
  • to reflect changes in relevant laws and regulatory requirements and
  • to implement minor technical adjustments and improvements. These changes will not affect your use of the product.

     

    Providing the products

  • Delivery costs. The costs of delivery will be as displayed to you on our website during the order process.
  • When we will provide the products. During the order process we will let you know when we will provide the products to you.
  • We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
  • Collection by you. If you have asked to collect the products from our premises, you can collect them from us  at any time during our working hours of 9.00 – 17.30 on weekdays (excluding public holidays) and Saturdays.
  • If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery.
  • If you do not re-arrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, or you do not re-arrange delivery we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 10.2 will apply.
  • If you do not allow us access to provide services. If you do not allow us access to your property to perform the services as arranged (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we may end the contract and clause 10.2 will apply.
  • When you become responsible for the goods. A product which is goods will be your responsibility from the time we deliver the product to the address you gave us or you or a carrier organised by you collect it from us.
  • When you own goods. You own a product which is goods once we have received payment in full.
  • What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it. 

 

    Your rights to end the contract

  • You can always end your contract with us.  Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
    • If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back);
    • If you want to end the contract because of something we have done or have told you we are going to do;
    • If you have just changed your mind about the product, You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;
  • Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (d) below the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:
    • we have told you about an upcoming change to the product or these terms which you do not agree to;
    • we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
    • there is a risk that supply of the products may be significantly delayed because of events outside our control;
    • you have a legal right to end the contract because of something we have done wrong.

 

  • Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund.  These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

 

  • When you don't have the right to change your mind.  You do not have a right to change your mind in respect of:
    • services, once these have been completed, even if the cancellation period is still running;
    • products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
    • any products which become mixed inseparably with other items after their delivery.

 

    How to end the contract with us (including if you have changed your mind)

  • Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following: 
    • Phone or email. Call customer services on 01244 456517 or email us at sales@butlersdirect.co.uk. Please provide your name, home address, details of the order and, where available, your phone number and email address.
    • By post. write to us at Butlers Direct,  29e Station Road, Queensferry, Flintshire CH5 1SU including details of what you bought, when you ordered or received it and your name and address.
  • Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us.   You must either return the goods in person to where you bought them, or post them back to us at Butlers Direct, 29e Station Road, Queensferry, Flintshire CH5 1SU.
  • When we will pay the costs of return. We will pay the costs of return:
    • if the products are faulty or misdescribed;
    • if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
    • In all other circumstances including where you are exercising your right to change your mind you must pay the costs of return.  
  • How we will refund you.  We will refund you the price you paid for the products by the method you used for payment. However, we may make deductions from the price, as described below.
  • Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind we may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
  • When your refund will be made. We will make any refunds due to you as soon as possible.  If you are exercising your right to change your mind then:
    • If the products are goods, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.
    • In all other cases, your refund will be made within 14 days of your telling us you have changed your mind

 

    Our rights to end the contract

  • We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
    • you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due;
    • you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;
    • you do not, within a reasonable time, allow us to deliver the products to you or collect them from us;
    • you do not, within a reasonable time, allow us access to your premises;
  • You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

 

    If there is a problem with the product

  • How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at 01244 456517 or write to us at Butlers Direct, 29e Station Road, Queensferry, Flintshire CH5 1SU. Alternatively, please speak to one of our staff in-store.

 

    Price and payment

  • Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order.
  • We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
  • When you must pay and how you must pay. We accept payment with cash, credit or debit card or through the financing facility. You must pay for the products before we dispatch them. 
  • We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of HSBC from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

 

    Our responsibility for loss or damage suffered by you

  • We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
  • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and, where installed by us, correctly installed; and for defective products under the Consumer Protection Act 1987
  • We are not liable for business losses. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

 

    How we may use your personal information

  • How we will use your personal information. We will use the personal information you provide to us:
    • to supply the products to you;
    • to process your payment for the products; and
    • if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.
  • We may pass your personal information to credit reference agencies. Where credit is extended to you for the products we may pass your personal information to credit reference agencies and they may keep a record of any search that they do.
  • We will only give your personal information to other third parties where the law either requires or allows us to do so.

 

    Other important terms

  • We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.
  • You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
  • Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms.
  • If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this contract, we can still enforce it later.

WE ACCEPT

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